FAQ

Shipping destinations

We currently ship worldwide. 

Shipping times

Local BC orders take 2 business days to be delivered to you and we process orders within 24 hours.

International orders take approximately 7-10 business days to be delivered via Canada Post, Purolator, or USPS and we process orders within 24 hours. Shipping time might vary depending on location, shipment method, and other factors.*Due to the pandemic, shipping times may be delayed at times. Please bear with us. 

Shipping cost

Orders over $60 CAD/USD will have free shipping. Orders under $60 CAD/USD will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Tracking

Shipping confirmation will be emailed to the email address provided at checkout along with a tracking code with the selected courier. If you did not receive a tracking code, please email us at hello@lambevy.com and we will resolve the issue. 

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards, PayPal, Google Pay & Apple Pay. *Note that additional exchange fee may apply if your currency is other than CAD dollars.

Coffee Products

Your 100% satisfaction is important for us. Due to the nature of the products being perishable items, we do not accept returns. Please contact us at hello@lambevy.com to discuss a resolution. 

Non Perishable Items

Customers are strongly recommended to get proof of postage when returning goods to avoid lost package situations.

Please note that customers are responsible for shipping costs of returned items.

When returned item is received and inspected, customer receives a confirmation email, notifying them about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by clicking the cart in the top right corner and clicking "checkout". Follow the instructions by providing us with the delivery information and select payment method the for goods - we will ship your package within 1 business day. Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA. The customs value is made up of: the price paid for the goods, the insurance cost and the shipping cost.